ppThe best of your adventures is the one you have yet to sail!
br/ /p h3Job Purpose /h3 pWhere passion meets opportunitybr/ /p pThe best of your adventures is the one you have yet to sail!
br/ /p h3Job Purpose /h3 br/ pAn exciting opportunity exists for a talented Onboard Marketing Specialist to join our newly created luxury travel brand Explora Journeys.
This role is based in our office in Milan.
/p pThe Onboard Marketing Specialist – Guest Communications is responsible for the accuracy, consistency, and aesthetic excellence of all non-revenue guest-facing communications onboard, ensuring every printed touchpoint reflects Explora Journeys' luxury standards and supports a seamless, intuitive guest journey.
/p pWorking in close collaboration with onboard operations and corporate teams, this position acts as a guardian of clarity, consistency, and brand expression across the ship.
/p h3Key Accountabilities /h3 h3Daily Guest Communications /h3 ul liReview all guest-facing messaging to ensure clarity, tone?of?voice consistency, and alignment with brand guidelines expected within a luxury hospitality environment.
/li liManage and update the content library across printed formats, ensuring accuracy, timeliness, and brand alignment.
/li liMaintain full ownership of daily guest?facing informational content, supporting an effortless and intuitive onboard experience.
/li /ul h3Cross?Functional Onboard Support /h3 ul liServe as the primary daily point of contact for onboard Desktop Publisher teams, managing and prioritising non?revenue communication requests across hotel and marine operations with speed, accuracy, and sensitivity to guest perception.
/li liBrief and coordinate external agencies on the creation and production of brochures, signage, and other non?revenue promotional materials, ensuring alignment with brand standards.
/li /ul h3Guest Experience Quality Control /h3 ul liOversee all non?revenue printed collateral, including in?suite materials, directional signage, maintenance notices, pool and deck signage, and menus, ensuring an elegant and unobtrusive guest experience.




/li liMap and maintain all non?revenue in?suite and public?area communication touchpoints to ensure consistency and guest ease.
/li /ul h3Content Management Systems /h3 ul liOwn all non?revenue text and imagery updates within the CMS and content library, ensuring consistency across all platforms.
/li liGuarantee the precision and quality of English?language content and oversee translations into core languages for an international luxury guest audience.
/li liManage situational response and ad?hoc communications with discretion and speed, maintaining guest confidence and brand integrity.
/li /ul h3Print Production Ownership /h3 ul liMonitor all onboard printing operations, including printer management, printing guidelines, stationery standards, and paper inventory.
/li liEnsure print quality, consistency, and appropriate material selection across all outputs.
/li liAccountable for the complete file system and organization of all printed onboard materials, ensuring all collateral, templates, and versions remain structured, accessible, and fully up?to?date.
/li /ul h3Continuous Improvement /h3 ul liAnalyse competitor benchmarks within the luxury cruise and hospitality sector to identify opportunities for refinement and innovation.
/li liProactively identify efficiencies and elevate the effectiveness of onboard guest communications.
/li /ul h3Qualifications, experiences and skills /h3 ul liMinimum 3 years' experience in marketing, communications, or desktop publishing; luxury hospitality or cruise industry experience preferred.
/li liExcellent written and verbal communication skills in English; additional European languages are an advantage.




/li liPrevious experience onboard cruise ships as a Desktop Publisher and/or onboard printer is considered a strong advantage.
/li liBachelor's degree in Marketing, Communications, Hospitality, or a related field.
/li liProficiency in Adobe Creative Suite (InDesign essential) and Microsoft Office.
/li liExceptional attention to detail with a strong understanding of print production, layouts, and material finishes.
/li liHighly organised and comfortable managing multiple priorities in a fast?paced environment.
/li /ul h3Visa Requirements /h3 ul liRight to work in Italy.
/li /ul h3What we offer /h3 pIn compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
/p h3Contract /h3 ul liType of contract: Permanent /li liApplicable Collective Labour Agreement (CCNL): "Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l'armamento privato" – sez.
personale di terra /li liGross annual salary (RAL): between €****** – €****** gross per year, paid over 14 monthly installments /li liMeal vouchers: worth €8 per on?site working day /li /ul pThe offer in terms of salary will be determined based on the candidate's professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
/p h3WelfareWellbeing /h3 pWe offer a range of WelfareWellbeing Initiatives as well as benefits including /p ul liProductivity award /li liHealth Insurance /li liLearning opportunities /li liflexible work hours organization /li liEmployee Assistance Programme /li liDiscounts Partnerships within the MSC group /li /ul pWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves.
Our commitment extends to taking meaningful, measurable actions that have a long?term positive impact on our guests, our employees and our planet.
/p /p #J-*****-Ljbffr

📌 Onboard Marketing Specialist - Guest Communications (Milano)
🏢 EXPLORA JOURNEYS
📍 Milano