OverviewAs an AM1 in PayPal's SMB team, you own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, driving growth, product adoption, and profitability.
You collaborate across teams to solve merchant needs and protect margins, using data-driven insights and AI tools.
You'll shape how merchants scale with PayPal, contributing to a mission of empowering small businesses to compete globally.
Retribuzione / Benefitscomprehensive, choice-based programs for wellbeing
generous paid time off
healthcare coverage for you and family
financial security resources
mental health support
balanced hybrid work model
ResponsabilitàOwn end-to-end commercial outcomes for a merchant portfolio
Acquire, manage, and grow relationships with SMBs
Use analytics to recommend optimal solutions
Influence processes to improve efficiency
Act as single point of contact for merchants
Leverage AI-powered tools to surface growth, cross-sell, and risk signals
Maintain pipeline, forecast, and portfolio health reporting
Coordinate with internal teams to resolve merchant needs
Requisiti fondamentali3+ years experience and Bachelor's degree or equivalent
5+ years experience and Bachelor's degree preferred
Proven track record of owning high-value or strategic customer relationships
Strong analytical skills and ability to derive solutions from data
problem-solving
data-driven decision making
cross-functional collaboration
AI-powered tools for growth and risk signals
pipeline forecasting and portfolio health reporting
ability to rank opportunities using data/artificial intelligence
📌 Senior Account Manager, Smb (Bardi)
🏢 Paypal
📍 Bardi