OverviewIn this role you drive the end-to-end SMB (small and medium-sized business) relationship, protecting margins and growing revenue through structured servicing, retention, and cross-sell.
You manage ~200 merchants in a high-volume book, collaborating with a cross-functional team to onboard, qualify leads, and move opportunities through a defined playbook.
You influence merchant adoption on partner platforms and uphold disciplined pipeline hygiene.
This position offers a chance to impact merchants' ability to compete like larger players in a global payments ecosystem.
Retribuzione / Benefitscomprehensive benefits
generous paid time off
healthcare coverage for you and your family
financial security resources
mental health support
balanced hybrid work model
ResponsabilitàAcquire, manage, and deepen relationships with SMB merchants
Prioritize tasks and adhere to policies and procedures
Qualify partner-sourced and AI-qualified leads and prioritize outreach
Present onboarding and value propositions to merchants on partner platforms
Handle objections,



close opportunities, and smooth PayPal acceptance
Maintain accurate activity, pipeline, and next-step records; ensure complete context on handoffs to Account Management
Engage with the team to propose solutions and improve efficiencies
Contribute to solutions and drive process improvements
Requisiti fondamentali3+ years of relevant experience and a Bachelor's degree, or equivalent combination of education and experience
Excellent lead qualification and questioning skills
Clear, confident communicator able to articulate value and handle objections
Strong pipeline hygiene and disciplined follow-up in a high-volume environment
Ability to hand off relationships with complete context to Account Management
Experience in sales, customer acquisition, or inside sales (preferred)
strong communication
relationship-building
problem-solving
lead qualification
pipeline management
opportunity closing

📌 Account Manager, Smb (Milano)
🏢 Paypal
📍 Milano