Overview
As an OES Customer Contact, you will be the first point of contact for customer needs and issue resolution. You'll handle order entry, EDI follow-up, price data maintenance, payment reporting, and SAP-based customer data management. You will work in an international environment and support cross-functional teams to ensure smooth service delivery. This role offers stable employment, a structured bonus, and flexible work options. You will contribute to delivering strong customer experiences in the automotive aftermarket.
Retribuzione / Benefits
Permanent contract
annual premio
insurances package
hourly flexibility
smart working max 2 days/week
internal canteen
Responsabilità
Be the first contact for customer needs and problem resolution
Order entry/EDI follow-up




Prices database maintenance
Payment reporting
Management of customer data in SAP
Requisiti fondamentali
Technical diploma or equivalent
Proven experience in a sales environment (customer service or sales support)
Verbal and written communication skills; problem solving attitude; commercial mindset
Negotiation skills with a customer-focused approach
Native Italian; fluent in English; German helpful
SAP basic knowledge; good knowledge of Office 365
communication
problem solving
positive dynamism
SAP basic knowledge
Office 365
EDI

📌 Oes Customer Contact (M/F/D) (Milano)
🏢 Zf Friedrichshafen
📍 Milano