OverviewIn this role you will lead the in-market SMB organization to achieve managed-book growth across the account management team.
You will set the standard for success, focus on high-value SMB clients, and drive retention and expansion through tailored solutions.
You will analyze performance data and market trends to guide strategic choices, while collaborating with Sales, Product, and Marketing to deliver measurable value.
Your leadership and AI-enabled insights will shape merchant outcomes and cross-functional initiatives.
Retribuzione / Benefitsgenerous paid time off
healthcare coverage for you and your family
flexible hybrid work model
equity or other incentive compensation (as applicable)
balanced work culture
wellbeing resources
ResponsabilitàManage a portfolio of high-value SMB clients to ensure satisfaction, retention, and growth




Identify client needs and propose tailored solutions to drive business outcomes
Analyze client performance data and market trends to inform strategic recommendations
Collaborate with Sales, Product, and Marketing to deliver value
Lead initiatives to improve account management processes and client engagement strategies
Mentor and support junior Account Managers, sharing best practices
Requisiti fondamentali10+ years of relevant experience
Bachelor's degree, or equivalent
Proven experience managing account-management teams
problem-solving
executive influence
talent development
AI for growth and retention assessment
data analysis and interpretation
stakeholder management

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