Overview
In this role you will lead Global Services NPDI initiatives, driving end-to-end development, service readiness, and global deployment of Vertiv products. You will partner with Product Management, Engineering, Operations, and regional service teams to embed service requirements into launches and life-cycle activities. You will manage cross-functional programs across multiple regions, balancing priorities and delivering scalable service capabilities. This is a strategic, execution-focused leadership role with impact on service readiness and deployment success.
Responsabilità
Lead Hardware + Services NPDI and Service-Only NPDI projects from intake to launch and service readiness
Define scope, objectives, timelines, milestones, deliverables, and success criteria
Coordinate cross-functional teams across Global Services, Product Management, Engineering, Operations, and regions
Ensure alignment with business priorities, service strategy, and deployment requirements
Manage multiple concurrent projects across Vertiv portfolios
Drive execution and accountability across geographically distributed teams
Lead NPDI governance and stage-gate activities, identifying risks and readiness needs
Coordinate reviews, status updates, and gate readiness assessments
Develop service readiness plans for new products and services
Coordinate readiness activities including documentation, procedures, training, tools, spare parts, and regional capabilities
Partner with NPDI Engineers and regional service teams to close readiness gaps
Support design transfer, product introduction, and global service implementation
Establish launch readiness criteria and monitor progress through stabilization
Evaluate NPDI intake and prioritize projects across business units
Coordinate with BU PMO leads on scope, involvement, and timing
Maintain project status, milestones, risks, dependencies, and resources
Identify capacity constraints and coordinate resource planning with Global Services leadership




Support portfolio reporting and provide visibility into project health
Contribute to PMO process improvements
Serve as primary Global Services contact for NPDI initiatives
Build relationships with Product Management, Engineering, Operations, BU PMOs, and regional leadership
Facilitate alignment across regions with competing priorities
Promote consistency in service readiness and project execution
Support development of global standards, playbooks, and repeatable processes
Lead or support digital service initiatives involving connected products, field technologies, and AI-enabled tools
Coordinate cross-functional initiatives with digital workflows and deployment readiness
Ensure technology initiatives deliver measurable value and address operational needs
Partner with technical teams to manage milestones and dependencies
Support integration of new technologies into global service operations
Maintain risk, issue, action, and dependency registers
Identify and mitigate schedule, resource, technical, and operational risks
Capture lessons learned and drive continuous improvement in governance and execution
Provide leadership with clear recommendations and escalation paths when at risk
Requisiti fondamentali
Bachelor's degree in Business, Engineering, Project Management, Operations, or a related discipline
5+ years of experience in project or program management, operations, engineering, or product development
Experience managing complex, cross-functional projects
Experience with NPDI, product development, or service operations
Strong planning, execution, risk management, and stakeholder management skills
Experience with geographically distributed teams and multiple functions
Ability to manage competing priorities and deliver results in dynamic environments
Strong written, verbal, and executive communication skills
Ability to analyze complex problems and drive actionable outcomes
Willingness to travel domestically and internationally
Stakeholder management
Cross-functional collaboration
Communication
Jira
Confluence
Smartsheet

📌 Global Service Npdi Project Manager (Surbo)
🏢 Vertiv Holdings
📍 Surbo