Overview You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach. Retribuzione / Benefits - Stock grant opportunities - Remote work flexibility - WeWork access (optional) - Equal opportunity and inclusive culture - Competitive pay - Benefits and rewards adjusted by country Responsabilità - Manage a high volume of small spend accounts in your market segment - Identify and flag risks that could lead to customer churn - Build and nurture client relationships,
uncovering pain points and growth opportunities - Be the voice of the customer by sharing product and operational feedback with internal stakeholders - Ensure high-quality day-to-day customer experience and timely response to requests - Drive adoption of Deel features to improve retention and satisfaction Requisiti fondamentali - Minimum 2+ years of relevant, client-facing experience - Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity - Strong relationship-building with calm demeanor under stress - Quantitatively inclined with ability to draw insights from data - Self-starter with growth mindset and high responsibility - Proven track record of achievement and ability to impact business outcomes - Strong analytical foundation and ability to synthesize data into actionable recommendations - Curious and impact-driven - relationship architect - calm under pressure - collaborative team player - data analysis - synthesizing complex data into recommendations - stakeholder management
📌 Customer Operations Manager I | EMEA (Udine)
🏢 Deel
📍 Udine