pOur luxury womenswear brand is looking for an strongE-commerce Personal Shopping and Client Experience Specialist /strong to join our team in Milan. /ppWe are looking for a professional with strongat least 5 years of experience in the Luxury Retail/Hospitality industry /strong, fluent in strongEnglish Italian /strong, with a strong passion for the luxury universe. /ppThis position requires great familiarity with strongEcommerce and CRM tools /strong. /ppYou will report directly to the strongEcommerce Manager /strong and work with the strongFinance, Marketing, Logistics and Production teams /strong. /ppbr / /ppstrongResponsibilities /strong /ppbr / /ppAs a Personal Shopping and Client Experience Specialist, you will strive to create an strongengaging and emotional client experience /strong, delivering best-in-class service throughout every stage of the client journey, with the objective of building strong relationships and creating joyful, personalized, and memorable experiences. /ppbr / /ppYou will advise Clients across the Brand, assisting with strongorder placement, product information, sizing guidance, appointments and custom creations /strong. You will manage returns with Clients, ensuring that all related activities are accurately processed through internal systems. /ppbr / /ppWith creative vision in mind, you will be an strongAmbassador of the Brand /strong, working on personalized solutions and bringing alternative items to help clients discover more about our collections. /ppYou will also be involved in strongBrand events and client activations /strong,



including trunk shows and other events organised by the Brand. /ppbr / /ppYou will maintain the highest degree of client care through exemplary service in strongmessage conversations, complaint resolution and product awareness /strong, while maintaining an in-depth knowledge of our products, materials, manufacturing processes and collections. /ppbr / /ppYou will collaborate closely with strongSales, Marketing and Logistics /strong to ensure smooth order processing and timely resolution of issues, while managing client accounts, updating information and documenting interactions to support an efficient CRM strategy. /ppbr / /ppYou will contribute to the development and continuous improvement of the strongRFM and client segmentation strategy /strong, analysing behaviour, purchase history and engagement to identify opportunities for client development. You will support personalised strongclienteling activities /strong based on data and individual preferences, with the objective of increasing retention, engagement and repeat purchases. /ppbr / /ppYou will proactively advise and engage with clients to support strongconversion and drive sales /strong,



while developing meaningful relationships with high-value and returning Clients and translating their insights and feedback into opportunities to improve services, communication and the overall client experience. /ppbr / /ppYou will collaborate with the strongEcommerce and Marketing teams /strong to ensure CRM and client development initiatives are aligned with the broader ecommerce strategy. /ppbr / /ppYou will use and manage strongCRM, ticketing, client management and communication tools /strong, supporting their implementation and optimisation to ensure interactions, requests and relevant information are accurately recorded across systems in order to deliver an efficient and consistent client experience. /ppbr / /ppYou will continuously improve strongclient communication and service workflows /strong, identifying opportunities to improve efficiency, automation and quality of service through technology. /ppbr / /ppYou will work with internal teams and external partners to improve client experience tools, processes and solutions. /ppbr / /ppstrongRequirements /strong /ppbr / /ppstrong5 years of previous Sales experience /strong in Fashion, Luxury, Hospitality, or related premium contexts. /ppPrevious experience with strongCRM, client management, ticketing, or clienteling tools /strong. /ppKnowledge of strongthe Shopify environment /strong is a plus. /ppFluent in strongEnglish Italian. /strong /ppExcellent communication and empathic skills. /ppGood team player. /ppMultitasking, flexible. /ppComputer literacy is a must. /p

📌 E-commerce Personal Shopping and Client Experience Specialist (Milano)
🏢 Taller Marmo
📍 Milano