ppSoldo is the proactive spend management solution that frees progressive businesses to accomplish more. /p pOver 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. /p pBy combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. /p pBy proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. /p pFounded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. /p pWe're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. /p h3What's in it for you /h3 ul liPrivate healthcare coverage for you and your family /li liGenuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget /li liAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme /li liFlexible working options, including working from home or our Milan or Rome offices + 60 days’ work anywhere /li liStatutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday /li liYour own personal company Soldo card /li liEmployee Assistance Programme /li liCAF Annual Fiscal Financial Support /li /ul h3Therole /h3 pThisroleisopentocandidatesbelongingtotheprotectedcategoriesunderItalianLaw68/99art.1.



/p pTheCustomerInteractionSpecialistisresponsibleforprovidingprompt,friendly,andeffectiveassistancetocustomers.Thisincludesrespondingtoinquiriesviaemail,chat,andphone,troubleshootingissues,andensuringcustomersatisfaction.Theyalsocollaboratewith therteamstoresolvecomplexcasesandcontributetoimprovingsupportprocesses,includingfinancialservicesandfirst-linesoftwaresupport.Thegoalistodeliveranexceptionalcustomerexperiencewhilemaintaininghighservicestandards. /p h3Responsibilities /h3 ul liProvideexcellentcustomerservicetocorporateclientsviaemail,livechatandphone. /li liAssistcustomerswithfinancialservicesqueriesrelatedtoaccountmanagement,transactions,andproductfeatures. /li liOfferfirst-linesoftwaresupport,troubleshootingcommonissuesandguidingclientsthroughtechnicalsolutions. /li liInvestigateandresolvecustomerissuesinatimelyandefficientmanner,ensuringcustomersatisfaction. /li liUnderstandandcomplywiththekeyobjectivesofthecompany /li liMaintainastrongunderstandingoftheSoldoplatformtoprovideaccurateandhelpfulinformation. /li liDeliverservice/qualitystandardstoagreedlevels /li liDocumentandtrackcustomerissues,ensuringthatallqueriesareloggedandfollowedupappropriately. /li liWorkcloselywithinternalteamstoescalateandresolvemorecomplexissues. /li liCarryoutanyotherdutiesrequestedbythelinemanagerinrelationtotherole. /li /ul h3We'relookingforsomeonewhomusthave /h3 ul liExcellentcommunicationskills,withtheabilitytoexplaincomplexissuesinsimpleterms. /li liStrongproblem-solvingabilitiesanda"can-do"attitude. /li liAbilitytohandleahighvolumeofcustomerinquirieswhilemaintainingprofessionalism. /li liPriorexperienceincustomerservice,ideallyinfinancialservicesorsoftwaresupport. /li liBasictechnicaltroubleshootingskillsorwillingnesstolearn. /li liAcustomer-centricapproachwithastrongdesiretoexceedcustomerexpectations. /li liStrongattentiontodetailandorganisationalskills. /li /ul h3NicetoHave /h3 ul liExperienceinafinancialservicesorSaaS(SoftwareasaService)environment. /li liFamiliaritywithfinancialtransactions,banking,orcorporateaccountmanagement. /li /ul /p #J-18808-Ljbffr

📌 Customer Interaction Specialist (Roma)
🏢 Soldo Italy
📍 Roma