ppMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. /p pWith our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /p h3Job Description /h3 pThe Technical Diagnostic Engineer provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues. The role collaborates closely with Level 1 support, Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post‑sales service quality. /p pThis position directly impacts customer satisfaction, service lead times, first‑time‑fix rates, and dealer efficiency. /p h3Key activities and responsibilities: /h3 ul liServe as the primary point of contact for technical escalations from dealers and Level 1 support. /li liDiagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repairs. /li liProvide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low‑emission vehicles (LEV/PHEV),



gasoline/diesel powertrains, and transmissions. /li liCoordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletins. /li liAnalyze case trends to identify systemic issues; recommend preventive measures and knowledge base updates. /li liSupport dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first‑time‑fix. /li liCreate and deliver technical communications and training (remote and on-site) to elevate dealer technical capability. /li liMaintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcomes. /li /ul h3Qualifications /h3 ul liProven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environments. /li liTrack record resolving complex, multi‑system faults and guiding workshop teams through structured diagnostics. /li liExperience collaborating with engineering, quality, and supplier teams on field issues and corrective actions. /li liBackground in creating technical guidance, training content,



or knowledge base articles is a plus. /li liStrong practical and theoretical understanding of modern automotive systems and diagnostics workflows. /li liProficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTECH). /li liAbility to read and interpret electrical wiring diagrams and technical documentation. /li liDeep knowledge in at least one of the following domains: /li liChassis and body systems /li liTelematics, CAN/multiplexing, and Over‑The‑Air (OTA) update processes /li liLow‑emission vehicles (LEV, PHEV) high‑voltage systems and safety /li liGasoline/diesel engines and transmissions (mechanical/electronic control) /li liWorking knowledge of warranty processes, service quality KPIs, and dealer operations. /li liGood command of English; additional languages are an advantage. /li liAdvanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analysis. /li liElectrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analysis. /li liSoftware update and configuration procedures, including OTA readiness and rollback concepts. /li liUse of technical information systems, service portals, and case management tools. /li liRoot cause analysis methodologies (e.g., 5‑Why, Ishikawa) and structured troubleshooting. /li /ul h3Additional information: /h3 ul liRAL: 35.000 - 38.000 EUR /li /ul pAutomotive Technical Diagnostic Engineer • Varese, Lombardy, Italy /p /p #J-18808-Ljbffr

📌 Automotive Technical Diagnostic Engineer (Varese)
🏢 Msx International
📍 Varese