pb Who We Are ? /bp È il candidato/la candidata ideale per questa occasione? Lo scopra leggendo la panoramica del ruolo qui sotto. brp hlpy, born in 2020, is a road assistance company start-up founded by a group of visionaries who quickly understood the needs of many global customers. They developed a digital and modern solution that has revolutionized the sector. /pp Our dream started in Italy, has expanded into France, and is now taking shape in Spain. This dream is growing continuously, and we are on a mission to expand into other markets soon. Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). /pp As our team starts to take shape globally, our growth ambitions and market demand mean we are at the forefront of being major players in the sector. For this reason, we are actively seeking highly motivated Digital Monitoring Agents to join our global team to improve our processes and continuously ensure we deliver quality services. /p pb Responsibilities /b /pp Monitor roadside assistance requests through our digital flow, intervening through outbound calls when necessary: /p ulli Dispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.).



/lili Coordinate with internal teams and external partners to ensure timely resolution of cases. /lili Provide clear and empathetic guidance to clients throughout the assistance process. /lili Update and maintain accurate records of all missions in the hlpy system. /lili Escalate complex or sensitive cases to team leaders when required. /li /ul pb Requirements /b /pulli Fluent in German / French / Spanish is a plus. /lili Good knowledge of English (B2). /lili Previous experience in operations and/or customer service will be a plus. /lili Team spirit, with a strong ability to make quick decisions under pressure. /lili Proficiency with digital tools and CRM systems. /lili Availability to work on rotating shifts, 24h / 7 days a week. /li /ul pb What We Offer /b /pulli A dynamic and supportive international work environment. /lili Training and development to grow your skills in roadside assistance operations. xrdbqlu /lili Opportunities to take ownership of cases and make a direct impact on client satisfaction. /lili Both Part - time / Full - time contract /li /ul pb Salary Range /b /pp da 17K a 25K lordi annui /p p Please send cv in English; /p /p /p

📌 Customer Service Specialist (Torino)
🏢 HLPY
📍 Torino