pstrong MSX /strong has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. p With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /pp Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione. brpstrongu Are you an automotive fan? /u /strong /ppstrongu Have you gained experience in a position related to handling warranty cases? /u /strong /p p MSX is looking for a proactive strong Warranty Assessor /strong to join our team in Rome. /p p The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.



/p pstrong Main responsibilities: /strong /pulli Manage day by day warranty claims and/or pre-approval according with daily workload; /lili Verify warranty policies and procedures application; /lili Check claims integrity; /lili Check claims correctness according with Customer systems; /lili Address claims control according with Dealer behavior and deficiency; /lili Communicate with Customer about cases in analysis; /lili KPI results reporting /li /ul pb Working pattern: /b /pulli Location: Rome /lili Monday – Friday, 9 am to 6 pm /li /ul pb Qualifications: /b /pp We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the xrdbqlu following experience: /pulli Knowledge of warranty terms and rules /lili Understanding of workshop processes /lili Proficiency in mechanical and electronic diagnostics /lili Familiarity with technical documentation /lili Strong interpersonal and communication skills /lili Effective collaboration across functions /lili Initiative, independence, and results orientation /lili Flexibility and problem-solving ability /lili Proficiency in Italian and English /li /ul p If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you! /p pb Additional information: /b /pulli CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi /lili Livello 3 /lili RAL: 28. EUR /li /ul /p /p

📌 Automotive Warranty Assessor (Torino)
🏢 Msx International
📍 Torino