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MG has been ahead of its time since the brand’s inception in the Morris Garages in 1924.

MG’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.

MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles. They’re developed in MG’s design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries.

Now new generations can choose a car from this iconic brand. Updated, electrified, recharged and ready for the future.

For more information, please visit our website MG Motor Italy is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting...

We are looking for two highly motivated and experienced Aftersales Regional Managers to join the MG Italy aftersales team.

The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network.

Key responsibilities

Network Management





Oversee and develop the network of dealers and authorized workshops

Ensure compliance with corporate standards (quality, processes, brand image)

Support dealers in developing the aftersales business (service, parts, accessories)

Financial Performance

Monitor and optimize KPIs such as:

Aftersales revenue

Parts and labor margin

Customer retention

Workshop efficiency (productivity, efficiency, utilization)

Analyze data and reports to identify improvement opportunities

Develop business parts

Customer Experience

Ensure high levels of Customer Satisfaction (CSI/NPS)

Manage customer escalations and critical issues

Promote customer retention and loyalty programs

Technical and Operational Support

Collaborate with technical teams to resolve complex issues

Ensure proper application of warranty policies

Monitor quality of repairs and turnaround times

Training and Development

Identify training needs within the network

Support technical and commercial training programs

Promote a customer- and performance-oriented xjncmbx culture

Qualifications and requirements

Education

Degree in Economics, Engineering, or a related field

Experience

At least 5 years of experience in the automotive industry, preferably in aftersales

Experience managing dealer networks

Technical or commercial aftersales background

Technical Skills

Strong knowledge of the automotive aftersales business

Ability to analyze data and KPIs

Familiarity with CRM/DMS systems and reporting tools

Proficient in Microsoft Office

Languages

Fluent in English (mandatory)

Additional languages are a plus

Location / travel requirements

North/South Italy

Willingness to travel

Please consult our Informativa sulla privacy - careers ( )

📌 Aftersales Regional Manager (M/F/D/X) - Italy (Roma)
🏢 MG Motor Italia
📍 Roma