p The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment. p Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente. brpb Key Responsibilities: /b /pp Greet and assist guests with check-in, account management, and general inquiries. /pp Resolve guest issues promptly and professionally, ensuring high levels of satisfaction. /pp Handle financial transactions including cash handling, currency exchange, and account reconciliation. /pp Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost found). /pp Operate front desk systems such as reservation and guest service software. /pp Maintain a polished appearance and uphold guest confidentiality at all times.



/pp Participate in mandatory drills, safety meetings, and ongoing training activities. /p pb Qualifications: /b /pp Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation. /pp Or Minimum of 1 year experience as airline cabin crew. /pp Proven cash handling experience and understanding of US currency and exchange rates. /pp Experience with reservation systems, preferably Fidelio or Opera. /pp Fluent in English, both written and spoken. /pp Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish. /pp Strong communication and problem-solving skills. /pp High school diploma or equivalent preferred. /pp Physically able to lift up to 50 pounds and participate in emergency procedures and drills. xrdbqlu /p pb Work Experience Requirements /b /pp All applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew. /p /p /p

📌 Frond Desk Agent/Guest Services Officer (Cruise Ship) (Milano)
🏢 Navis Consulting
📍 Milano