pbu About us /u /bbrPossiede le competenze per ricoprire questo ruolo? Legga i dettagli completi qui sotto e invii la sua candidatura oggi stesso. brp MG has been ahead of its time since the brand’s inception in the Morris Garages in 1924. /pp MG’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others. /pp MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles. They’re developed in MG’s design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries. /pp Now new generations can choose a car from this iconic brand. Updated, electrified, recharged and ready for the future. /pp For more information, please visit our website MG Motor Italy is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting... /pp We are looking for b two highly motivated and experienced Aftersales Regional Managers /b to join the MG Italy aftersales team. /pp The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network. /ppbu Key responsibilities /u /b /ppb Network Management /b /pulli Oversee and develop the network of dealers and authorized workshops /lili Ensure compliance with corporate standards (quality, processes,



brand image) /lili Support dealers in developing the aftersales business (service, parts, accessories) /li /ulpb Financial Performance /b /pulli Monitor and optimize KPIs such as: /lili Aftersales revenue /lili Parts and labor margin /lili Customer retention /lili Workshop efficiency (productivity, efficiency, utilization) /lili Analyze data and reports to identify improvement opportunities /lili Develop business parts /li /ulpb Customer Experience /b /pulli Ensure high levels of Customer Satisfaction (CSI/NPS) /lili Manage customer escalations and critical issues /lili Promote customer retention and loyalty programs /li /ulpb Technical and Operational Support /b /pulli Collaborate with technical teams to resolve complex issues /lili Ensure proper application of warranty policies /lili Monitor quality of repairs and turnaround times /li /ulpb Training and Development /b /pulli Identify training needs within the network /lili Support technical and commercial training programs /lili Promote a customer- and performance-oriented xrdbqlu culture /li /ulpbu Qualifications and requirements /u /b /ppb Education /b /pulli Degree in Economics, Engineering, or a related field /li /ulpb Experience /b /pulli At least 5 years of experience in the automotive industry, preferably in aftersales /lili Experience managing dealer networks /lili Technical or commercial aftersales background /li /ulpb Technical Skills /b /pulli Strong knowledge of the automotive aftersales business /lili Ability to analyze data and KPIs /lili Familiarity with CRM/DMS systems and reporting tools /lili Proficient in Microsoft Office /li /ulpb Languages /b /pulli Fluent in English (mandatory) /lili Additional languages are a plus /li /ulpbu Location / travel requirements /u /b /pulli North/South Italy /lili Willingness to travel /li /ulp Please consult our Informativa sulla privacy - careers ( ) /p /p

📌 Aftersales Regional Manager (M/F/D/X) - Italy (Milano)
🏢 MG Motor Italia
📍 Milano