p The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. p Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi. brp Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. /p p Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon. /p pb Position: /b FB - G.E. Reservation Manager /p pb Direct Report: /b Director of Food Beverage /p pb Responsible for /b FB Reservations in all Outlets Floor Hostess Duties- FB Guests Satisfaction /p pb Responsible for: /b Ensure all Hight Standard sin FB Reservations /p pb Responsible to: /b Ensure Res. Details Hostess Duty in FB /p p Main Duties and Responsibilities: /pp Operational: /p ulli Ensure Correct Procedure in Reservations FB All Commercial Proposal. /lili Ensure Customer Required info by Phone ,Mail related to all FB Outlet. /lili Ensure Correct Procedureof Web – Site Reservation- Events Section BOB /lili Ensure Correct Procedureof all Mail regarding Events /lili Ensure Responsible to talking clear about and accurate information, about every booker. /lili Ensure the correct Guest Satisfaction Program,



FB requests and Complaint /lili Ensure Hight Standard in Communications /lili Check Daily Operations in Outlets, according to the Manager. /lili Meet Daily the HoD /lili Ceck and Plan Program the Calendars of the Day /li /ul p Administrative Purchasing: /pulli Ensure Correct Payments Program (PM) /lili Improve Adm Standard according to the Manager /lili Ensure the Correct Standard Procedure of Purchasing Request according to the Manager /lili Ensure the Correct Maintenance of Collateral Standard /li /ul p Financial IT according to the Manager /pulli Ensure Credit Card Authorization Policy Procedure, for Events FB Reservation /lili Ensure the Correct Procedure of Safer Pay Link /lili Ensure the Correct Procedure for Creation of Events Pay Master Bill /lili Ensure and Improve IT Program /lili Ensure the annual competitor set to be planned with DoFB AND Events Managers /li /ul p People HR /pulli Ensure Supervisor and Coordinator of Events Staff according to the Manger /lili Ensure Hostess Reference Person according xrdbqlu to the Manger /lili Ensure Responsible of Events Grooming Rules Events Enforcement /lili Ensure Responsible for Service Work Schedule according to the Manager /lili Ensure Policy Program with DoFB /lili Share The Monthly Budget Results according to the DoFB Business Commercial /lili Ensure Correct and Up date Guest Database according to the Manager /lili Ensure Event Promotional Mailing Communication according to the Manager /lili Ensure Yearly Promotional Plan according to the DoFB /li /ul pb Position Details /b /pp Job Level: 2° Turismo-Federalberghi /pp Employment Type: Full-time /pp Salary Range: € 30.000 - € 34.000 gross per year / 14 months /p pb Hyatt Also Offers Employees: /b /pulli12 free nights and discounted rates in all hotels of the group after three months of employment /lili Complimentary staff cafeteria and laundry service /lili Continuous learning and development opportunities /lili ATM public transport service /lili Corporate welfare benefits /li /ul /p /p

📌 F&B Guest Experience & Reservation Manager (Milano)
🏢 Park Hyatt Milano
📍 Milano