p Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. p Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. /pp By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. /pp By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. /pp Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. /pp We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. /pp Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa occasione, si candidi oggi stesso. brpb What's in it for you /b /pulli Competitive salary /lili Private healthcare coverage for you and your family /lili Lunch Vouchers /lili Genuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget /lili Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme /lili Flexible working options,



including working from home or our Milan or Rome offices + 60 days’ work anywhere /lili Statutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday /lili Your own personal company Soldo card /lili Employee Assistance Programme /lili CAF Annual Fiscal Financial Support /li /ul pb The role /b /ppb This role is open to candidates belonging to the protected categories under Italian Law 68/99 art. 1. /b /pp The Customer Interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer satisfaction. They also collaborate with ther teams to resolve complex cases and contribute to improving support processes, including financial services and first-line software support. /pp The goal is to deliver an exceptional customer experience while maintaining high service standards. /p pb Responsibilities /b /pulli Provide excellent customer service to corporate clients via email, live chat and phone. /lili Assist customers with financial services queries related to account management, transactions, and product features. /lili Offer first-line software support,



troubleshooting common issues and guiding clients through technical solutions. /lili Investigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction. /lili Understand and comply with the key objectives of the company /lili Maintain a strong understanding of the Soldo platform to provide accurate and helpful information. /lili Deliver service/quality standards to agreed levels /lili Document and track customer issues, ensuring that all queries are logged and followed up appropriately. /lili Work closely with internal teams to escalate and resolve more complex issues. /lili Carry out any other duties requested by the line manager in relation to the role. /li /ul pb We're looking for someone who must have /b /pulli Excellent communication skills, with the ability to explain complex issues in simple terms. /lili Strong problem-solving abilities and a "can-do" attitude. /lili Ability to handle a high volume of customer inquiries while maintaining professionalism. /lili Prior experience in customer service, ideally in financial services or software support. /lili Basic technical troubleshooting skills or willingness to learn. /lili A customer-centric approach with a strong desire to exceed customer expectations. /lili Strong attention to detail and organisational skills. /li /ul pb Nice to Have /b /pulli Experience in a financial services or SaaS (Software as a Service) environment. xrdbqlu /lili Familiarity with financial transactions, banking, or corporate account management. /li /ul /p /p

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