OverviewIn this hands-on role you will design and build AI-enabled customer experience experiences within Genesys Cloud, turning concepts into reusable assets for sales, partners, and customers. You'll work across CX, AI, and integration domains to deliver practical, scalable experiences that demonstrate value of orchestration and automation. You'll stay current with AI capabilities and translate technical work into clear business outcomes, driving speed from idea to implementation while collaborating with cross-functional teams.Retribuzione / Benefitsflexible-first culturepaid volunteer timeAugust Free Fridayswell-being resourcesregionally tailored programscareer growth and education supportResponsabilitàDesign, build, test, and iterate AI and Agentic Virtual Agent experiences in Genesys CloudCreate lightweight apps, integrations, and automations using Genesys Cloud APIs/SDKsApply AI-first development practices across design, coding, testing, and documentationTurn prototypes into scalable,



reusable experience assets for GTM and customersCollaborate with internal tech teams to identify repeatable use cases and gapsStay updated on Genesys Cloud AI capabilities and trends and turn knowledge into practical solutionsRequisiti fondamentaliHands-on app development experience (JavaScript/TypeScript, Python)Experience with REST APIs, SDKs, authentication/OAuth, JSON, webhooks, GitProven use of AI-first development environments across solution design and iterationAbility to evaluate AI-generated code for correctness, security, and business valueExperience designing/building AI-powered CX solutions, virtual agents, or agentic workflowsWorking knowledge of Agentic AI concepts and orchestrationAbility to translate technical concepts into business value for stakeholdersEnglish and Italian fluencyAutonomous, collaborative in a fast-moving environmentautonomycollaborationcommunicationJavaScript/TypeScriptPythonREST APIs

📌 Experience Acceleration Specialist (San Rocco al Porto)
🏢 Genesys
📍 San Rocco al Porto