OverviewIn this role, you will help maintain and improve the Quality Management System to meet customer and regulatory requirements. You'll act as the main quality liaison for Italian-market customers, driving issue resolution and process improvements. You will work with cross-functional teams to uphold high quality standards and support audits and CAPA initiatives. The position blends analytical problem-solving with collaboration to sustain customer satisfaction and operational excellence. This role offers a meaningful opportunity to shape quality outcomes across the EMEA region.Retribuzione / Benefitsbenefits package tailored to the country of employmentremote work flexibilitycareer development opportunitiesResponsabilitàSupport the development, implementation, and ongoing maintenance of the QMS in line with customer requirements and standardsMaintain QA system data and quality documentationEnsure compliance with customer requirements, regulatory obligations,



and industry standardsMonitor QMS effectiveness and recommend improvementsSupport internal and external audits and ensure timely closure of corrective actionsServe as the primary customer liaison for quality issues and inquiriesLead structured problem-solving activities including RCA and 8D investigationsDrive the implementation and verification of CAPA actionsBuild and maintain strong customer relationships through professional communicationConduct fault trend analysis to identify recurring issues and improvement opportunitiesApply quality tools to improve process effectiveness and participate in CI initiativesAnalyze operational processes and propose quality and efficiency improvementsCollaborate with Sales, Engineering, and DC teams to support objectivesProvide quality expertise during customer engagement and onboardingDevelop, monitor, and report on quality metrics and KPIsPrepare quality reports and present trends and recommendations to managementEnsure timely and accurate reporting of quality performance dataRequisiti fondamentaliMinimum 5 years' experience in Quality Engineering/QAStrong knowledge of ISO 9001 and QMSExperience leading customer-facing quality investigations and corrective actionsFluency in Italian and English (written and spoken)Excellent analytical and problem-solving abilitiesStrong communication and stakeholder managementHigh organizational skills and ability to multitaskQuality management principles8D Problem SolvingRoot Cause Analysis (RCA)

📌 Quality Engineer (San Rocco al Porto)
🏢 Arrow Ecs
📍 San Rocco al Porto