OverviewAs a Hardware and Application Immuno System Technical Support Specialist, you provide expert support for diagnostic hardware across Europe, handling complex troubleshooting and on-site or remote assistance. You become a subject-matter expert in immunoassays and instrumentation, driving timely service and high customer satisfaction. You will monitor support metrics, identify improvements, and collaborate with cross-functional teams to optimize service efficiency and parts usage. This role supports Beckman Coulter's mission to improve patient lives through diagnostics and offers a pathway for meaningful career growth.Retribuzione / Benefitsenhanced pension plan contributionsTicket Restaurantsupplementary health insurancebonus / incentive pay (10% of base salary)remote based rolecompetitive salary with comprehensive benefitsResponsabilitàProvide expert-level technical support for diagnostic hardware systems (instruments, devices,



peripherals)Respond to customer inquiries with on-site or remote support when neededMaintain deep product knowledge of the diagnostic hardware line and common issuesMonitor and analyze support metrics to identify trends and improvement opportunitiesPro-active actions to improve service efficiency and cost of parts across EuropeRequisiti fondamentaliAssociate's or Bachelor's degree in a related fieldMinimum 3 years of technical support experience with hardware systems in diagnostics/medical devicesStrong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardwareExcellent problem-solving skills to diagnose and resolve complex hardware issuesStrong verbal and written communication skills in English and ItalianWillingness to travel up to ~70% within EuropeRemote-based role environmentStrong verbal and written communicationCustomer-focused mindsetProactive problem-solvingHardware systems expertise in diagnostic instruments and peripheralsExperience with installation, maintenance, troubleshooting, and repair of diagnostic equipmentImmunoassay system knowledge is a plus

📌 Technical Support Europe - Immunoassay (Ponderano)
🏢 Danaher
📍 Ponderano