Provide end-user support (Level 1 and basic Level 2) via ticketing systemInstall, configure and troubleshoot Windows client devicesManage user accounts and permissions (Microsoft 365, Active Directory)Support onboarding/offboarding processes (users and devices)Configure and support mobile devices (iOS and Android)Maintain IT documentation and knowledge baseSupport and guide junior Help Desk resources on daily activitiesRequirements (Must-have)3 years of experience in IT Support / Help DeskGood knowledge of Windows 11 troubleshootingExperience with Microsoft 365 (user management, basic administration)Basic knowledge of Active Directory (users, groups, password reset)Experience using a ticketing systemGood communication skills with end usersAbility to manage multiple requests and prioritize tasksBased in Genoa areaNice-to-haveExperience with Level 2 support activitiesBasic networking knowledge (IP, DNS, Wi-Fi)Experience with device deployment toolsWhat we are looking forReliable and structured approach to daily support activitiesAbility to work both independently and within a teamProactive attitude in problem solvingAttention to confidentiality and data handling#J-18808-Ljbffr

📌 Sistemista Microsoft (Budrio)
🏢 Virtual
📍 Budrio