ph3Work Schedule /h3 pStandard (Mon-Fri) /p h3Environmental Conditions /h3 pOffice /p h3Job Description /h3 pAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. /p h3DESCRIPTION: /h3 pAs a Team Leader in Customer Service Administration, you'll contribute to operational excellence while leading and developing a team. This role combines leadership responsibilities with hands‑on operational management, focusing on tender administration, contract management, and process improvement initiatives. You'll coordinate cross‑functional projects, ensure compliance with quality standards, and implement effective solutions to enhance service delivery. This position provides the opportunity to contribute to business growth while developing your leadership skills in a global scientific organization committed to making the world healthier, cleaner, and safer. /p h3REQUIREMENTS /h3 ul lipAdvanced Degree with no prior experience required, or Bachelor’s Degree plus 2 years of experience in Service, Customer Service, Operations, or team coordination, with demonstrated ability to coach and develop staff. /p /li lipPreferred fields of study: Business Administration, logistics, or a related field. /p /li lipExperience working in regulated environments and knowledge of bcGMP /b is preferred. /p /li lipStrong bService management and coordination skills /b , including scheduling service activities, prioritizing requests, and ensuring timely resolution of customer needs. /p /li lipExperience with bservice contracts, quotations, renewals,



and related administrative processes /b is preferred. /p /li lipAdvanced proficiency in bMicrosoft Office Suite /b , particularly Excel, with the ability to analyze data, prepare reports, and monitor Service KPIs. /p /li lipExcellent organizational, planning, and time‑management skills, with the ability to manage multiple priorities and urgent customer requests. /p /li lipStrong analytical and bproblem‑solving capabilities /b , with a proactive and solution‑oriented approach. /p /li lipExcellent written and verbal communication skills, combined with a strong bcustomer‑focused mindset /b . /p /li lipAbility to work independently, take ownership of activities, and drive initiatives through completion. /p /li lipExperience with bQuality Management Systems (QMS), Standard Operating Procedures (SOPs), and regulated processes /b . /p /li lipbFluency in English and Spanish is required /b ; additional language skills are considered an advantage. /p /li lipStrong ability to collaborate cross‑functionally with bField Service Engineers, Technical Support, Sales, Customer Service, Supply Chain, and Quality teams /b . /p /li lipExperience with bCRM, ERP, and/or Service Management systems /b for managing service activities, customer information, orders, and spare parts. /p /li lipDemonstrated ability to maintain accurate service records and generate detailed reports on bservice performance, KPIs, and operational issues /b . /p /li lipStrong interpersonal skills and the ability to build effective relationships with bcustomers and internal stakeholders /b at different organizational levels. /p /li lipAbility to work flexible hours and travel occasionally, based on customer and business needs. /p /li lipStrong commitment to bcustomer satisfaction, quality, safety, and regulatory compliance /b . /p /li /ul pThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. /p /p #J-18808-Ljbffr

📌 Team Leader- Customer Service Administration (Milano)
🏢 Thermofisher Scientific
📍 Milano