? We’re Hiring: Customer Success Coordinator

? Location: Italy, Milan

? Reporting to: Head of Customer Success Management

About the Role

We are looking for a Customer Success Coordinator to join Vaultica and support our Customer Success Management function.

In this role, you will play an important part in ensuring smooth customer operations by coordinating customer-related activities, following up on actions, maintaining accurate information and connecting teams across the organization.

Working closely with our Customer Success Managers and internal stakeholders, you will help ensure a consistent, responsive and high-quality customer experience while supporting the day-to-day execution of our customer commitments.

? Key Responsibilities

- Support day-to-day customer service assurance activities and follow-up
- Coordinate customer queries, actions and operational topics with internal stakeholders
- Support the preparation and coordination of customer audits
- Assist Customer Success Managers with renewals, commercial administration and Lead-to-Cash activities
- Maintain accurate customer information and follow up activities in NetSuite and ServiceNow
- Prepare materials for monthly and quarterly customer review meetings
- Support customer satisfaction and pulse survey activities
- Monitor customer metrics, operational inputs and potential SLA deviations




- Coordinate internal teams to support the resolution of incidents and service-related issues
- Support customer onboarding, handovers and account coordination
- Maintain customer documentation and prepare internal reports and status updates
- Contribute to continuous improvement of Customer Success processes and ways of working

? What We’re Looking For

- Strong customer-facing communication skills
- A service-oriented and customer-centric mindset
- Excellent organizational skills and the ability to manage multiple priorities
- A proactive, structured and reliable way of working
- Strong written and verbal communication skills
- Ability to collaborate effectively within a matrix organization
- Good IT skills, including Microsoft Office and customer/CRM systems
- Experience with NetSuite and ServiceNow is an advantage
- Previous experience in customer support, coordination, operations or administrative functions is an advantage
- Understanding of customer success, service delivery and operational follow-up
- Fluent business English; additional local languages are an advantage

? Why Vaultica?

This is a great opportunity to join a growing international organization, work closely with customers and teams across the business, and contribute directly to how we deliver an excellent customer experience.

Interested? Apply now and join us in building One Vaultica. ?

📌 Customer Success Coordinator (Milano)
🏢 Vaultica Data Centers
📍 Milano