ppJDL Recruitment are delighted to be partnering with a leading data centre developer as they look to expand their team with a Customer Success Manager in Europe. /p pThis is a permanent position within the Business Development function, working closely with Operations, Infrastructure Design and Technical Programme Management. The role is the single point of contact for key client accounts across capacity planning, contract delivery and ongoing relationship management, with a competitive package on offer. /p pbResponsibilities: /b /p ul liAct as single point of contact and lead for key clients across RFIs, RFPs and contract negotiations, interfacing with all concerned internal departments and partners /li liWork with client site selection teams to understand future requirements across locations and capacities /li liManage overall capacity planning for current and future client portfolios /li liWork with internal departments and partners to explore plans, options, sites and plots, including schedules and costs /li liPrepare business cases and lead negotiations with Finance /li liPrepare and secure management approvals, including memos and management presentations /li liProject manage the delivery of executed contracts to agreed RFS dates, covering planning, tracking, risk identification, stakeholder management, governance,



reporting and escalation /li liManage change during delivery and coordinate internally to convert it into actionable plans /li liLead knowledge transfer of contractual obligations to relevant internal teams /li liOwn client escalations end to end, working with internal teams through to closure /li liManage new client requests across construction and operational sites, coordinating solutions and costs, preparing business cases and providing price estimates /li liLead the preparation and presentation of client reporting and meetings, including annual business reviews /li liMonitor financial performance against budget and report variances promptly /li /ul pbRequirements: /b /p ul li5+ years' experience in a key client management role /li liBachelor's degree in Business, Engineering or a relevant field preferred /li liProject or data centre experience preferred /li liSound technical knowledge with the ability to discuss complex technical requirements with customers /li liExceptional relationship building skills and the ability to foster positive business relationships /li liExcellent verbal and written communication skills /li liAbility to work across cross functional departments internally and client side /li liStrong decision making and leadership abilities /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager (Milano)
🏢 JDL Recruitment
📍 Milano