Job Title: Concierge Intern
Department: Guest Services
Reports to: Guest Services Director, Head Concierge, Night Manager and Guest Services Supervisor, Reservation Manager.

Job overvew:
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellmen, Housekeeping) as necessary to resolve guest call, request, or problem.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional,



maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.

Place of work: Front office areas

Basic requirements:
Qualifications:
1. A College Degree or in the process of receiving one.
2. Possess a good command of the

📌 Concierge Intern (Milano)
🏢 Bulgari Hotel Milano
📍 Milano