Join our Milan team as a Customer Service Representative, Wholesale EMEA, where you'll be at the heart of delivering an exceptional wholesale customer experience. Vuole candidarsi? Si assicuri che il suo CV sia aggiornato, poi legga attentamente le specifiche del lavoro prima di procedere.
In this dynamic role, you'll manage the entire order lifecycle, collaborate with sales agencies and cross-functional partners across the region, and provide best-in-class support to a diverse portfolio of customers.
Combining operational excellence, analytical thinking, and a customer-first mindset, you'll help ensure smooth market execution, optimize order fulfillment, and contribute to the continued growth of our EMEA wholesale business. Some of what you'll do: Be responsible for managing end to end process of the sales order cycle life (pre and after sales responsibility) such as order entry in NuOrder
- ERP, order maintenance, soft allocation and customer POs across all regions; Respond to all consumer inquiries by providing efficient and effective customer care,



and ensuring customer satisfaction through a positive and proactive attitude (approximately 300 customers); Laise with external sales agency during the sales market, providing tools, update related to the collection and support with the order entering process.
Support occasionally Milan sales appointmentCreate proforma invoice and payment request to customers during the shipping season, to ensure no fall out or late delivery affected by payment holdsBe responsible for your assigned orderbook in terms of shipments management, including order entry/upload, discrepancies, order changes and price check, possibly anticipating stock and credit issues; Produce accurate sales analysis during and after market to keep the orderbook under control and help increase the turnover of your assigned area and proactively flag any revenue fall out, such as late inbound and oversold; Handle consumerclaims, follow ups with carriers and wa

📌 Wholesale Customer Service Representative German And English Speaking (Roma)
🏢 Moose Knuckles Canada
📍 Roma