Customer Support - Dispatch/Following Up
Job Category: ACT Support
Requisition Number: CUSTO001635
- Full-Time
- On-site
Locations
Showing 1 location
Mantua
Sewell, NJ 08080, USA
Description
ACT Support Associate - 3rd Shift
Location: Remote
3rd Shift - Wednesday to Saturday from 9PM - 7AM ET.
Fast-paced role. Big support. Strong benefits.
If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that care about doing things right.
What You’ll Do
You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly.
- Be the friendly,
professional first point of contact via phone, email, text, and chat
- Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
- Track, update, and manage work orders so nothing falls through the cracks
- Follow up to confirm services are completed—then close the loop
- Prioritize work based on urgency and service level agreements (SLAs)
- Collect invoices, signed work orders, and required documentation
- Keep clear, detailed notes so everyone stays informed and aligned
- Help onboard new service providers and support coverage needs
- Problem-solve in real time, handle basic issues, and escalated when needed
- Multitask like a pro—calls, systems, and updates all at once
- Jump in to support teammates when things get busy
Busy? Yes. Boring? Never.
Who Thrives in This Role
- People who enjoy fast-paced, high-energy environments
- Team players who like collaborating and supporting others
- Strong communicators wh
📌 Customer Support (Mantova)
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📍 Mantova