Multi-Site Business Manager - Milan Malpensa Airport

The Role
Location{{{{:}}}} Milan Malpensa Airport
As Multi-Site Business Manager, you are responsible for driving sell-out growth, team performance, and execution excellence across multiple airport locations. You act as the commercial and operational leader for your portfolio of doors, ensuring Charlotte Tilbury delivers best-in-class retail execution, strong retailer partnerships, and consistent commercial results. You lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into clear commercial priorities and operational discipline at counter level. Success in this role requires strong leadership from a distance, the ability to analyse performance across multiple locations, and the capability to build high-performing teams that deliver consistent results across borders.
The MSBM oversees a portfolio of airport counters and gondola locations across multiple markets. The role requires frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment,



and execution consistency across locations.
Requirements
Accountabilities
People Accountabilities
- People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores
- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
- Driving sales success through motivation of the team to hit daily and monthly KPI targets
- People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes
- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas
- Leading and motivating a #1 team through daily briefs & performance 121 meetings
- Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside

📌 Multi Site Business Manager (Italia)
🏢 Charlotte Tilbury Beauty
📍 Italia