At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Quality ManagerYour role and responsibilities In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints, disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.The work model for the role is: #LI-onsiteThis role is contributing to the ELSE division in US (North America).You will be mainly accountable for:Ensures the resolution of post-sale customer requests/complaints/disputes, in coordination with Sales, Operations,
and other internal and/or external teams.Tracks any disputes that arise and proactively coordinates with the necessary functions to ensure faster resolution.Works with the manager in providing appropriate solution for customer claims, coordinates with the related teams to ensure complete handling of the complaints and/or disputes, and ensures containment actions, returns, credits, and/or debits are processed.Collects and archives the documentation regarding requests/claims/disputes within the target timeline and ensures all outcomes/actions are recorded and closed in the systems within their scope of responsibility.Report and follow up on KPIs related to warranty costs and customer complaints.Analyzes trends within the claims process to highlight any repetitive failures to further support continuous improvement.Qualifications for the role Bachelor's Degree Industrial Engineer, Electrical Engineer or similar.2-3 years of experience in Customer Service in Quality and/or Engineering areas.SAP Experience.Qua
📌 Warranty Care Specialist (Firenze)
🏢 ABB
📍 Firenze