This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Account Manager based in Italy.

Join an international iGaming environment where you will manage relationships with high-value and pre-VIP players.
You will combine personalized customer support, account management, and proactive retention strategies.
The role focuses on building trusted, long-term relationships while delivering a high-quality experience across multiple communication channels.
You will monitor player behavior, identify retention opportunities, and proactively engage customers when action is needed.
Working closely with Payments, Support, Risk, and other internal teams, you will help resolve complex player situations efficiently.
You will also contribute to reactivation campaigns, personalized promotions, and player engagement initiatives.
This is a dynamic, fast-paced role suited to a relationship-focused professional who enjoys ownership, communication, and measurable results.

Accountabilities

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Manage incoming communications from VIP and pre-VIP players through live chat, email, and messaging platforms.

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Act as the primary point of contact when players enter the VIP program, introducing the program, explaining its benefits, and establishing a strong relationship from the outset.

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Build and maintain personalized, long-term relationships with VIP players.

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Deliver high-quality customer support and manage player issues through to resolution.

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Manage assigned player segments and execute campaign follow-ups, targeted outreach, and feedback collection.

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Monitor player behavior and identify potential retention risks or changes in engagement.

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Proactively contact players when intervention or additional support is required.

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Reactivate inactive VIP players and encourage their return to the platform.

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Communicate personalized bonuses, promotions, and exclusive offers in line with the VIP strategy.

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📌 VIP Account Manager (Italia)
🏢 Jobgether
📍 Italia