Concentrix Italy is seeking a Customer Service Operations Manager to lead and optimize service delivery in a banking BPO environment. You will ensure client SLAs, monitor financial performance, and develop the team to deliver consistent results.
This role requires hands-on leadership, process improvement, and strong collaboration with clients and internal stakeholders to drive continuous service excellence.
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📌 Customer Service Operations Leader – Banking (Induno Olona)
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📍 Induno Olona
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