WHAT YOU WILL DO

As a Shopping Consultant you will inspire guests to make the most of their Costa journey.

By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business.

Every conversation will be an opportunity to create value, excitement and lasting memories.

Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences.

Customer Relationship & Guest Experience
Build trusted relationships with guests, acting as their onboard consultant and point of reference.

Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
Consultative Selling & Revenue Growth
Recommend the right product, service or experience at the right moment, through a consultative approach.

Maximize revenue through cross-selling and up-selling opportunities.
Overcome objections, guide purchasing decisions and successfully close sales.
Commercial Excellence & Business Impact
Apply retail best practices, including visual merchandising, process optimization and asset protection.

Monitor sales targets and support onboard departments in achieving their commercial goals.

Support the development of sales capabilities across onboard teams.

Actively contribute to revenue meetings, proposing new ideas to drive business growth.
Safety & Professional Standards
Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.
WHO YOU ARE
Required:

Secondary school diploma or degree in tourism, languages or humanities




At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
Good knowledge of MS Office (Word, Power

Point, Excel)
Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
Results-oriented and resilient, motivated to achieve ambitious goals
Authentic communicator and storyteller, able to inspire and engage with energy and empathy
Curious, positive and collaborative, comfortable working across departments with a proactive attitude
Nice to have: Previous experience on board or in international, multicultural environments
WHAT WE OFFER
Your contract
Fixed-term, full-time, onboard
Meals and accommodation included throughout your contract;
Attractive variable premio in addition to salary
Your life onboard:
International experience combining travel, personal development, and independence
Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
Discounts on onboard restaurants and bars (with possible daily credit)
Accommodation & services: assigned cabin (single or double) with bathroom
Cabin cleaning + free laundry service (crew laundrette and uniforms)
Package delivery service




Connectivity & tools: Free internet (250 MB/month) + free Whats

App text
Discounts on shops, products, hairdresser, and SPA
Wellbeing & health: Free medical assistance onboard and ashore
Welfare and wellbeing programs (sports, events, monthly activities)
Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
Crew excursions + discounts on guest tours
Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

→ Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]
Your growth
Structured onboarding + welcome kit
Mentorship program with a dedicated mentor
Clear career path within your department
Learning Officer for skills development and continuous improvement
Development model to identify and promote talented individuals

→ Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences.

We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world.

We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition.

Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Bring your ambitions to life.

Join us and discover our ocean of possibilities

📌 Shopping Consultant (Sales Advisor) - On Board Our Ships (Italia)
🏢 Costa Crociere
📍 Italia