ppAt adapa, we are shaping the future of sustainable packaging across Europe.
We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.
/p pReporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team's daily operational activities, ensuring excellent service and efficient order management.
/p pbKey Responsibilities /b /p ul liManage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
/li liVerify commercial, administrative and logistics information and handle order amendments or exceptions.
/li liProvide customers with timely updates on order status, product availability and delivery lead times.
/li liManage enquiries, complaints and escalations, coordinating with the relevant departments.
/li liCollaborate with Sales, Finance, Production Planning, Operations and Logistics.
/li liCoordinate daily team activities, workloads, priorities and service coverage.
/li liSupport team members with complex issues, urgent requests and operational escalations.
/li liMonitor Customer Service KPIs, deadlines and service levels.




/li liIdentify improvement opportunities and contribute to cross-functional optimisation projects.
/li liSupport onboarding, coaching and operational training within the team.
/li /ul pbWho we're looking for... /b /p ul liHigh school diploma or degree in Economics, Business, Languages or a related field.
/li li3 to 5 years of experience in Customer Service, Order Management or Sales Administration.
/li liSolid knowledge of end-to-end order management processes and ERP systems.
/li liPrevious coordination experience is an advantage.
/li liExperience in manufacturing, industrial or international organisations is preferred.
/li liGood command of Microsoft Office, particularly Excel and PowerPoint.
/li liEnglish level B2 or above.
Additional languages are an advantage.
/li liStrong customer orientation, organisational skills and attention to detail.
/li liProactive, collaborative and able to manage priorities effectively in a fast-paced environment.
/li /ul pOn-site /p psalary range: *************** /p pJoin us and contribute to delivering service excellence within an international and evolving organisation.
/p /p #J-*****-Ljbffr

📌 Senior Customer Service Specialist & Team Coordinator (Forlì)
🏢 adapa Group
📍 Forlì