pstrongAbout us /strong /ppMG has been ahead of its time since the brand's inception in the Morris Garages in ****.
/ppMG's parent company is SAIC Motor (Shanghai Automobile Industry Corporation).
SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units.
SAIC Motor's affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.
/ppMG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles.
They're developed in MG's design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries.
/ppNow new generations can choose a car from this iconic brand.
Updated, electrified, recharged and ready for the future.
/ppFor more information, please visit our website MG Motor Italy /ppMG is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting... /ppWe are looking for strongtwo highly motivated and experienced Aftersales Regional Managers /strongto join the MG Italy aftersales team.
/ppThe selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network.
/ppstrongKey responsibilities /strong /ppstrongNetwork Management /strong /pulliOversee and develop the network of dealers and authorized workshops /liliEnsure compliance with corporate standards (quality, processes, brand image) /liliSupport dealers in developing the aftersales business (service,



parts, accessories) /li /ulpstrongFinancial Performance /strong /pulliMonitor and optimize KPIs such as: /liliAftersales revenue /liliParts and labor margin /liliCustomer retention /liliWorkshop efficiency (productivity, efficiency, utilization) /liliAnalyze data and reports to identify improvement opportunities /liliDevelop business parts /li /ulpstrongCustomer Experience /strong /pulliEnsure high levels of Customer Satisfaction (CSI/NPS) /liliManage customer escalations and critical issues /liliPromote customer retention and loyalty programs /li /ulpstrongTechnical and Operational Support /strong /pulliCollaborate with technical teams to resolve complex issues /liliEnsure proper application of warranty policies /liliMonitor quality of repairs and turnaround times /li /ulpstrongTraining and Development /strong /pulliIdentify training needs within the network /liliSupport technical and commercial training programs /liliPromote a customer- and performance-oriented culture /li /ulpstrongQualifications and requirements /strong /ppstrongEducation /strong /pulliDegree in Economics, Engineering, or a related field /li /ulpstrongExperience /strong /pulliAt least 5 years of experience in the automotive industry, preferably in aftersales /liliExperience managing dealer networks /liliTechnical or commercial aftersales background /li /ulpstrongTechnical Skills /strong /pulliStrong knowledge of the automotive aftersales business /liliAbility to analyze data and KPIs /liliFamiliarity with CRM/DMS systems and reporting tools /liliProficient in Microsoft Office /li /ulpstrongLanguages /strong /pulliFluent in English (mandatory) /liliAdditional languages are a plus /li /ulpstrongLocation / travel requirements /strong /pulliNorth/South Italy /liliWillingness to travel /li /ulpPlease consult our Informativa sulla privacy - careers (mgmotor.it) /ppbr / /p

📌 Aftersales Regional Manager (M/F/D/X) - Italy (Milano)
🏢 MG Motor Italia
📍 Milano