ppbWork Model: /b Onsite /ppbProject Duration: /b 1 Year /pulliMinimum b3 years of relevant experience /b /lilibMandatory Skills: /b Service Desk, End User Services, Field Services, Onsite Support Services /lilibGood-to-Have Skills: /b ServiceNow, Meraki, Dell Certification /lilibLanguages Required: /b Native-level Italian and good English communication skills /li /ulh3bRequired Skills, Knowledge Abilities /b /h3ulliTechnical Expertise /liliStrong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices. /liliProficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation. /liliFamiliarity with Active Directory and Azure AD object management. /liliProcess Governance /liliKnowledge of ITIL processes (Incident, Request, Change, Knowledge Management). /liliExperience with CMDB tools (preferably ServiceNow) and asset lifecycle management.



/liliAnalytical Automation /liliAbility to leverage analytics and automation tools for proactive support and trend analysis. /liliCompetence in identifying process inefficiencies and implementing improvements. /liliStrong coordination skills with cross-functional teams, OEMs, and third-party vendors. /liliEffective reporting and documentation capabilities. /liliUnderstanding of security protocols, compliance standards, and factory safety requirements. /liliPreferred Qualifications /liliExperience in manufacturing IT environments. /liliFamiliarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems. /li /ulh3bBeneficial Skills, Knowledge Abilities (Good To Have) /b /h3ulliKnowledge of/experience with Cisco Meraki /liliKnowledge of/experience with Amazon Web Services (AWS) /liliService Now ticketing tool experience /li /ul /p #J-18808-Ljbffr

📌 Onsite Support Services (Genova)
🏢 Intelligenz IT
📍 Genova