As SW Consultant, you promote and sell the Service Product Portfolio to the existing customers. This is to consult the customer in operation efficiency improvement and material flow optimization related to the Kardex software in use, to support software service product sales when it comes to systems, in conjunction with the New Business software sales team, and to set up and maintain a country based annual sales and marketing plan for software services. You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.Your tasksSell modification of service contract coverageSell technical upgradeProject a professional company image through phone interaction and customer visitsMake quotation for upgrade of service coverageMake quotation for technical upgradeMake quotation for parts-kitsMake quotation for moves (complete info from PM)Follow sale process (with CRM included recontact customer)Weekly report of activitiesVisit customers to present Service products, contracts and upgrade solutionPrepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journeyIdentification and clarification of commercial risks incl.



T&C clarifications and coordination with superiors and responsible departments/colleagues within the project team.Clarification meeting with customers to finalize customer decision and price negotiation with customersClose cooperation with other departmentsYour profileEducation Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred. Industry certifications such as Microsoft, ITIL, Network+, or similar are an advantage. Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies.Experience 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role. Proven experience diagnosing, troubleshooting, and resolving software-related issues in a timely and effective manner. Knowledge of SQL, databases, odbc, networking concepts, and system integrations is preferred. Experience documenting incidents, solutions, and support procedures to maintain a comprehensive knowledge base. Experience with remote troubleshooting tools and customer support technologies, TeamViewer, Ultra VNC or RDC. Working with Kardex Automated storage solutions are high-tech.The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. xysqume For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.#J-18808-Ljbffr

📌 Software Support Specialist (Milano)
🏢 IT1 Kardex Italia
📍 Milano