Company Description

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Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Job Description

Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service.

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- Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions

- Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences

- Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction

- Train and mentor new team members in guest relations best practices and luxury hospitality standards

- Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery

- Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes

- Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up

- Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences

- Manage guest communications, including correspondence, special requests, and pre-arrival information

- Monitor and maintain service quality standards across all guest touchpoints





- Support the coordination of concierge services and arrange bespoke experiences for guests

Job Qualifications

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- - - Bachelor's degree in Hospitality Management or related field

- - Fluency in French, Italian, or Arabic, with excellent English communication skills (written and verbal)

- - Minimum of 3 years' experience in guest relations or hospitality management, preferably in a luxury resort setting

- - Strong leadership and team management capabilities

- - Excellent problem-solving abilities, attention to detail, and composure under pressure

- - Proficiency in hotel management software and Microsoft Office suite

- - In-depth knowledge of luxury hospitality standards and practices

- - Flexibility to work varying shifts, including weekends and holidays

- - Cultural sensitivity and adaptability in a diverse environment

- - Understanding of Seychelles tourism industry (desirable)

Additional Information
WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do.

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- - We believe in continuous learning and growth to help our teams achieve their full potential.

- - A strong family spirit is part of our identity, we support and care for one another.

- - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.

- - Our passion for luxury hospitality is reflected in every detail of the guest experience.

- - We are committed to environmental and societal contributions, integrating sustainability into everything we do.

By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. xysqume Be part of a company that values people, innovation, and excellence. vetrinabakeca

Assistant Guest relations Manager • nuoro, sardegna, it

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📌 Assistant Guest Relations Manager (Nuoro)
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📍 Nuoro