Higher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experienceDetailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologiesAbility to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints2+ years recent practical experience within a CISService Operations environment2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applicationsRecent working knowledge of TCP/IP Protocols andStandardsDesirableQualifications/Experience:Knowledge of policy, procedures, and organisationof NATO CISExperience in maintaining and operating NATOcrypto equipmentExperience in working in a Service DeskenvironmentCertification or qualification in PC hardwarerepair and configurationFormal training in Local Area Networks (LAN)Prior experience of working in an internationalenvironment comprising both military and civilian elementsKnowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT)DUTIES/ROLE:Execute assigned work orders,



often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustainedInstall and configure Desktop ServicesInstall, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipmentInstall, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuitsPerform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocessesPerform testing and evaluation of supportedhardware and software (firmware and drivers)Perform Incident xysqume Support Request lifecycleservices affecting end-users (i.E. creating, reporting, tracking, resolving andclosing Incidents)Support team members through collaborativeactions to enhance the customer experiencePerform corrective actions, under direction ofthe Branch Head, to support Problem ManagementContribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(O&M) of approved equipmentTake part in a Duty Support Shift, which mayoperate on a 24/7 basisDeputise for higher-grade staff, if necessaryPerform other duties within the NCI Agency's areaof business as may be required#J-18808-Ljbffr

📌 Senior Technician (Catania)
🏢 Enterpryze Consulting
📍 Catania