Within the Omnichannel department based in Rome, we are seeking a Retail Digital Operations Project Manager.Se è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito.Reporting to the Retail Digital Operations Manager, the selected candidate will support the evolution of Bvlgari’s Retail Digital ecosystem, driving the implementation, adoption and continuous improvement of digital solutions across the global retail network.Acting as a key point of reference between central and local stakeholders, the selected candidate will oversee the deployment and optimization of Retail Digital solutions worldwide, translating business needs into scalable solutions and ensuring the successful execution of strategic initiatives aimed at elevating client experience, enhancing store operations and supporting the Maison’s retail transformation journey.Key ResponsibilitiesLead and coordinate end-to-end Retail Digital projects, from requirements gathering and planning through deployment and post-launch optimization; Contribute to the definition, prioritization, and maintenance of the Retail Digital Operations roadmap for the assigned area, ensuring alignment with business priorities and strategic objectives; Drive the rollout, adoption, and continuous evolution of digital tools and omnichannel services across the global DOS network; Partner closelywith Retail, IT, Finance, High End, and other corporate functions to identify opportunities for process enhancement and operational excellence; Gather and consolidate feedback from Markets and boutiques, promoting a user-centric approach in the design and enhancement of digital solutions; Monitor projectperformance, user adoption and operational KPIs,



identifying opportunities for continuous improvement; Support the evolution of retail processes to enhance client experience and operational excellence.ProfileAt least 7-8 years of experience in Digital Transformation, Omnichannel or Digital Project Management, preferably within luxury, fashion or premium consumer brandsMaster’s Degree in Management Engineering (preferred), Business Administration, Economics, or related disciplinesProven experience managing cross-functional projects involving business and technology stakeholders at an international levelStrong understanding of retail operations and omnichannel processesExcellent analytical skills (Excel, Power BI)Fluency in English; proficiency in additional languages will be considered a plusClient-centric and results-driven mindsetCollaborative and proactive approachStrong autonomy, ownership, and accountabilityAbility to combine strategic vision with hands-on operational executionStrong change orientation and continuous improvement mindsetEffective communication and stakeholder coordination skills in a cross-functional environmentData-driven and analytical approach to decision-makingHigh attention to detail and strong focus on execution quality and brand consistencyFor new joiners in this role in Italy, the initial annual gross salary is EUR 50.000.This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs.This role also provides for participation in a premio scheme, at Bulgari’s discretion, based on factors such as individual and/or company performance.In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies. xysqume The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement (CCNL) and the supplementary company agreement, as applied by Bulgari in Italy.#J-18808-Ljbffr

📌 Retail Digital Operations Project Manager (Roma)
🏢 Bvlgari
📍 Roma