Delivery Customer Success Manager - FarmerIn this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth processes across diverse clients. You will identify cross-sell and upsell opportunities and coordinate licensing support with cross-functional teams. You will drive timely resolution of escalations and deepen industry knowledge to support software publishers. This role offers the chance to influence customer outcomes at scale within a global software and cloud solutions provider.È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.Demonstrate sales ability with upselling and cross-selling experienceAnalyze customer needs to define cross- and upsell plansProvide licensing support in collaboration with cross-functional teamsCollaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end processesDrive timely resolution of escalations with customers and internal teamsDevelop knowledge of industry trends through training and collaboration with software publishersExperience supporting sales teams to acquire, retain, and grow customer relationships xysqume Strong time management and ability to handle tight deadlinesExcellent relationship-building with clear verbal and written communicationIndependent, proactive, and adaptable to changeProfessional proficiency in English and ItalianIn this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing custo…#J-18808-Ljbffr
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