Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.
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Responsibilities
- 1. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.
- 2. Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
- 3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
- 4.
Analyze seller pain points and feedback to propose platform or workflow optimizations.
- 5. Conduct training sessions to provide information support for sellers on best practices for account health and growth.
- 6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
Requirements
- 1. 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
- 2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
- 3. Familiarity with compliance frameworks (e.g., product standards, tax documentation).
- 4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
- 5. Fluent in Italian and business level mandarin speaking is preferred.
As part of the compensation package, you may receive other benefits depending on the position. De
📌 Account Manager (Italia)
🏢 Temu
📍 Italia