OverviewItalian speaking Customer Support Agent Portogallo – Rome, Metropolitan City of Rome Capital, ItalyScopra esattamente quali competenze, esperienze e qualifiche sono necessarie per avere successo in questo ruolo prima di candidarsi.Job Openings Italian speaking Customer Support Agent PortogalloAbout the jobJob Title: Italian Speaking Customer Support RepresentativeCompany Overview:CBtalents is a leading provider of customer support solutions for businesses in Portugal. We specialize in providing multilingual support services to help companies effectively communicate with their customers across different regions and languages. Our team is made up of dedicated professionals who are committed to delivering exceptional customer service and building strong relationships with our clients.Job Description:We are currently seeking a highly motivated and enthusiastic Italian Speaking Customer Support Representative to join our team in Portugal. In this role, you will be responsible for providing excellent customer service to our Italian-speaking clients. Your main objective will be to assist customers with their inquiries and resolve any issues they may have in a timely and professional manner.ResponsibilitiesAct as the first point of contact for Italian-speaking customers,



addressing their inquiries and concerns via phone, email, and chatProvide accurate and efficient support, ensuring customer satisfaction and retentionTroubleshoot technical issues and provide solutions or escalate to the appropriate team when necessaryKeep detailed and accurate records of customer interactions and transactionsCollaborate with other team members to continuously improve processes and proceduresStay up-to-date with product and service knowledge to effectively assist customersIdentify and report any trends or recurring issues to the management teamRequirementsFluent in Italian (written and spoken)Excellent communication skills in English (written xysqume and spoken)Previous experience in a customer service or support roleAbility to multitask and work well under pressureStrong problem-solving skills and attention to detailProactive and customer-oriented mindsetAvailability to work full-time, including weekends and holidays if neededWhy Work with UsCompetitive salary and benefits packageOpportunities for growth and career developmentDynamic and multicultural work environmentTraining and support to enhance your skills and knowledgeRegular team-building activities and events#J-18808-Ljbffr

📌 Italian Speaking Customer Support Agent Portogallo (Roma)
🏢 Cbtalents
📍 Roma