Description

Are you a results-driven leader with strong coaching skills and a passion for team development?

Required Language

German, English

Employment Type

Full time

Contract Type

Permanent

Description

Are you a results-driven leader with strong coaching skills and a passion for team development?

Do you want to be part of a dynamic support team?

If so, you might be our next Team Manager – German & English .

Your Profile

German – Advanced level C1

English – Medium level B2

Completed higher education (college degree or equivalent) is required

Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment

Strong coaching and people management skills

Ability to analyze performance data and drive KPI improvement

Experience working in a structured, target-driven environment

Flexibility to work in a rotational schedule, Monday–Sunday

Conditions For Internal Candidates

No written warnings in the past 6 months or ongoing disciplinary process

Your future role

Lead, coach, and develop a team of Customer Support Representatives

Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)

Conduct regular 1:1 meetings, performance reviews, and coaching sessions

Identify development needs and collaborate with Quality and Training teams

Drive engagement initiatives and contribute to a positive team culture





Manage attendance, attrition, and workforce planning in collaboration with relevant departments

Ensure compliance with company policies, procedures, and client requirements

Handle escalations and support resolution of complex cases

Analyze reports and implement action plans to improve operational results

Participate in calibration sessions and operational meetings

Support onboarding and nesting phases for new team members

Act as the main point of contact between the team and upper management

You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction.

Benefits

Competitive salary

Monthly performance premio

35 RON meal tickets A well-defined career path with many opportunities to grow in different directions

At Foundever®, we make things simple.

Our mission is to be the solutions and the team behind the best experiences for the world's leading brands — wherever and whenever needed.

We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.

Let's create best moments together.

📌 Team Manager with German&English (Emilia-Romagna)
🏢 Altro
📍 Emilia-Romagna