Overview In this role you will lead the IT Service Desk to deliver a high-quality, proactive employee technology experience. You'll manage a team of ten, drive continuous improvement, and transform the service desk into a scalable, data-driven function. You'll work to reduce friction and enable colleagues to work efficiently, aligning with the company's growth and international team.

This is a hands-on leadership position in a friendly, supportive environment with a clear impact on everyday tech support. You will collaborate across teams to shape the global IT service experience.

Retribuzione / Benefits Up to 70,000 salary Ability to work 30 days from any EU country Milan office with hybrid WFH Diverse, inclusive team environment Support networks (LGBTIQA+, Women's Networking) Responsabilità Lead and evolve the IT Support function and end-to-end employee technology experience Manage a team of ten IT professionals to deliver high-performing,



reliable support Drive continuous improvement and transform the service desk into a proactive, scalable, data-driven capability Anticipate needs, reduce friction, and enable colleagues to work efficiently Collaborate with cross-functional teams and influence stakeholders to align IT services with business goals Requisiti fondamentali Strong management and leadership skills Hands-on service desk management background with in-depth knowledge of service desk operations and best practices Collaborative and capable of influencing others Budgeting and procurement forecasting experience Ability to establish productive KPIs and metrics Fluent English; Italian language skills are highly desirable collaboration influence skills leadership IT service management service desk operations KPIs and metrics

📌 Senior IT Service Desk Manager (Monza)
🏢 Client Server
📍 Monza