Overview In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You'll triage field issues and document feature requests, helping to shape reliability for cloud security products.
You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.
Retribuzione / Benefits Mental health support via Modern Health app Provide senior-level technical support for enterprise customers Collaborate with development engineering to track escalations, bugs, and feature requests Develop troubleshooting sessions,
trainings, and guides for internal teams Triage and document bugs and enhancements observed in the field Participate in on-call rotation 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security) ~ Master-level Kubernetes and Linux experience ~ Proficiency in one or more scripting languages (bash/shell/python) ~ Knowledge of public cloud providers (AWS, Azure, GCP) ~ Effective written and spoken communication in English and French ~ Kubernetes (master level) ~ Linux ~ Bash/Shell/Python scripting
📌 Senior Customer Reliability Engineer (Roma)
🏢 Sysdig
📍 Roma