JOB DESCRIPTION: You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.What you will doHandle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when neededRespond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriateBuild and maintain a solid understanding of the company’s products and servicesIdentify customer needs and clearly communicate relevant information to internal service and technical departmentsAccurately record customer interactions using internal systems and data entry toolsWhat you bringTechnical Diploma or equivalent qualification (approximately 12 years of education)At least 2 years of experience in a customer service or contact center environmentConfidence in handling customer interactions by phone and emailAbility to navigate computerized systems and learn new applications quicklyStrong communication skills, problem‑solving mindset, and customer‑focused attitudeWhy join usBe part of a collaborative and supportive teamDevelop your skills in customer service and communicationWork in an environment that values quality, reliability, and continuous improvementThe base pay for this position is N/A.



In specific locations, the pay range may vary from the range posted.JOB FAMILYCustomer ServiceDIVISIONANI International NutritionLOCATIONItaly > Rome: Via Giorgio Ribotta 9WORK SHIFTStandardTRAVELNoMEDICAL SURVEILLANCENot ApplicableSIGNIFICANT WORK ACTIVITIESNot ApplicableAbbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.Follow Us: Facebook LinkedIn YouTube Twitter#J-18808-Ljbffr

📌 Order Entry Clerk - Maternity Replacement (Roma)
🏢 Abbott Laboratories
📍 Roma