Insurance MGA Operation - Claims - Technical Accounting Azienda Multinational Insurance MGA based in Milan Occasione The core mission is to build an optimal organisation, ensure the efficient allocation of resources and deliver a high level of performance in terms of productivity and intermediaries satisfaction. A business operations expert will also support the role in structuring the teams, improving processes, and working alongside the digital product team.

Resource Management

Analyse and structure the teams to ensure an optimal allocation of resources. Put in place planning models tailored to each department in order to anticipate activity peaks and reduce turnaround times. Oversee recruitment, onboarding, training and people development in order to maintain high-performing teams.

Identify bottlenecks and put concrete solutions in place. Leverage the product roadmap to reduce the workload of the teams by automating the resolution of recurring broker issues. Foster a culture of continuous improvement and innovation within the teams.

Implement new tools and technologies in collaboration with the Product teams.

Business

Transformation & AI Act as the single owner and accountable leader for the full portfolio of company transformation projects, from business case to delivery, reporting progress and impact to the Management Committee. Make artificial intelligence a core lever of the operating model: identify, prioritise and deploy AI use cases across intermediary assistance, technical accounting,



claims and underwriting support in order to remove manual workload at scale. Build the internal capabilities, governance and change management required to embed AI-enabled ways of working into the daily routines of the teams.

Strategic

Alignment & Execution Translate the company strategy into concrete operational plans. Ensure the effective execution of strategic initiatives, including cross-functional projects. Produce detailed performance reports and formulate recommendations to management.

Compliance & Risk Management Ensure compliance with regulations, industry standards and internal policies. Competenze ed esperienza Experience More than 6 years of experience managing operational teams in the insurance industry, with a proven track record in project management Education Master's degree in Engineering, Management, Economics or Business Competencies Sound knowledge of claims management, technical accounting and insurance brokerage processes. Familiarity with typical MGA's tools and platforms.

Solid understanding of AI technologies and of their concrete application to insurance operations (document extraction, workflow automation, conversational assistants, agentic tools), with the ability to identify, size and challenge use cases together with the Product team. Fluent professional English. Expertise in project management, capacity planning and in the implementation of operational tools.

Ability to manage and motivate operational teams. Completa l'offerta Permanent Eemployment Contract CCNL:

📌 Head of Operations - Insurance MGA (Milano)
🏢 Altro
📍 Milano