Fitbit Products Support Specialist with Italian and English

Se è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito.

Location: Sofia, Bulgaria. We will assist you to relocate if you are excited about health and technology.

Responsibilities

Help our users with any issues they might have via tickets or calls. Provide solutions to everyday device use questions on a case by case customer-oriented approach. Identify trending issues and bugs from users' reported issues and communicate them to your supervision team. Work with a passionate team of customer-friendly colleagues from an international background.

What we expect from you

Very good knowledge in Italian language (B2 or similar) for daily communication with customers

Good command of English (B1 or similar) for training and internal communication

Basic understanding of iOS and Android OS features

Demonstrating empathy

Desire to help customers as best as possible and willing to contribute to the team's success

Result-oriented with personal performance

Friendly and outgoing personality

Looking for a long-term employment In return, we offer :

Relocation Premio :



€1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Plane Ticket from your location to Sofia € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!

Taxi transportation directly from the airport to your accommodation Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses

About us

TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. xkiyazw With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.

📌 Fitbit Products Support Specialist With Italian And English (Enna)
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