Overview In this role, you bridge business needs and technology within BYD's Milan office, driving improvements across CRM, ERP, and related systems. You work with cross-functional teams to translate requirements into practical solutions, lead UAT, and support deployment and ongoing system administration. Your work accelerates data-driven decisions and process optimization in a global, fast-growing EV and new energy environment.

This is a chance to shape how business processes scale in a mission-driven, international company.

Retribuzione / Benefits international work environment multilingual training competitive salary and benefits Gather, analyze, document, and align business needs with system capabilities Collaborate with Product, Engineering, and business teams to design and implement solutions Validate solutions against requirements, operations, and user expectations Lead User Acceptance Testing (UAT) and coordinate validation activities for deployment Analyze data to identify trends, root causes,



and automation opportunities Create and maintain process documentation, manuals, and training materials Provide functional support, training, and ongoing administration for key business applications Manage and support CRM, digital marketing platforms, dealer systems, API integrations, and related apps 3–7 years as a Business Systems Analyst or similar role ~ Strong understanding of CRM, ERP, WMS, customer service, supply chain, or related systems ~ Proficiency in SQL for data analysis, troubleshooting, reporting, and validation ~ Experience with data visualization tools such as Power BI, Tableau, Looker or similar ~ Familiarity with APIs, integrations, data models, and enterprise architectures ~ Basic Python scripting for data analysis and automation is a plus ~ English fluency and local language; Chinese is advantageous ~ Experience in automotive industry is preferred ~ CRM ~ ERP ~ WMS

📌 Apprenti IT Business Analyst H/F (Pavia)
🏢 BYD EUROPE
📍 Pavia