OverviewHa le carte in regola per avere successo? Le seguenti informazioni devono essere lette attentamente da tutti i candidati.Who are we?At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.ResponsibilitiesThe Operations Manager is accountable for the operational and commercial performance of the aparto portfolio in Italy. Acting as the country operations lead, the role ensures our properties operate safely, efficiently and profitably while delivering an outstanding resident experience that differentiates aparto in the market.The role leads and develops the operational teams across Italy and is responsible for driving consistent standards, strong financial performance and continuous improvement. Working closely with Asset Management, Marketing, Finance and other central functions, they will ensure the portfolio meets its commercial objectives while leading key investor, owner and client relationships in Italy.Lead day-to-day operational performance across the Italian portfolioManage the operational and financial performance of the properties and their teamsCoach and support General Managers to deliver high standards and consistent executionEnsure service delivery, property presentation and operational routines align with aparto standardsReview performance data and implement actions to improve occupancy, revenue, cost and resident experienceBuild and maintain strong relationships with key investors, owners, clients, universities, partners and other stakeholdersMonitor market trends, competitor activity and legislative developments that may impact operational or commercial performance in ItalyProvide out-of-hours support to site teams as required, ensuring issues are escalated and managed in accordance with agreed proceduresTake full responsibility for the financial performance of all assigned properties, including P&L management, budgeting, and financial reportingWork with Asset Management, Marketing and Sales to deliver annual budgets and occupancy plansMonitor property performance against budget, identifying trends,



variances and opportunities and implementing clear action plans to maximise profitability while protecting the resident experienceMonitor and manage rental rates, leasing, renewals, rebookers, summer revenue and ancillary income, using local market and competitor insight to inform commercial decisionsOversee rent collection, deposits, charges, arrears and bad debt, ensuring timely reconciliation and appropriate action with General Managers and FinanceIdentify and deliver opportunities to generate additional income, including summer lettings and other non-academic revenue streamsSupport new business budgeting and expedite material commercial risks and opportunities with clear recommendations and action plansEnsure all properties are well maintained, safe and presented to a high standardPartner with Facilities and contractors to deliver planned maintenance, lifecycle works and service qualityOversee summer turnaround, readiness and defect resolutionSupport refurbishments, capex works and asset enhancement projectsEnsure that each building and its processes are compliant with the relevant local and national current legislation and regulations for all operational matters, and aparto policiesDrive a proactive health and safety culture across all sitesEnsure audits, inspections, training, risk assessments and incident reporting are completed on timeTrack and close out actions from audits and compliance reviewsLead, coach and develop GMs and site leaders across ItalyBuild a high-performance culture aligned to Service, Belonging & CommunitySupport recruitment, onboarding, performance management and succession planningEnsure regular communication, 1:1s and reviews are in place across the countryChampion the resident journey, community standards and service responsivenessUse feedback, reviews and NPS insight to drive continuous improvementEnsure escalations are handled professionally, promptly and with accountabilitySupport events, wellbeing activity and local community engagementSupport mobilisation of new properties and operational transitions,



refurbishments and minor capex projectsImplement group initiatives and share best practice across the Italian portfolioBenchmark against competitors and identify opportunities to improve performanceSupport process, systems and reporting improvements that drive efficiency and consistencyQualificationsMinimum Requirements include:Proven experience leading multi-site operations in PBSA, residential, hospitality or similarStrong knowledge of the Italian market and local regulatory environmentProven ability to lead, coach and develop General Managers and high-performing multi-site teamsStrong commercial and financial acumen, with experience managing P&Ls, budgets and delivering improved financial performanceExcellent stakeholder management and influencing skillsStrong understanding of health and safety, compliance and property operationsFluent Italian and EnglishHighly organised, adaptable and solutions-focusedStrong communication skills with the ability to engage diverse audiencesWillingness to travel extensively across ItalyClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. xysqume Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.We are an equal opportunity employer and support workforce diversity.#J-18808-Ljbffr

📌 Operations Manager – Country Lead (Milano)
🏢 Hines
📍 Milano